Refund policy

Refunds

Ela will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the date of the Shipment Confirmation, unless a longer period of time is specified in writing at the time of purchase, Order Confirmation, or Shipment Confirmation. Refunds are made in the form of original payment.

Process for a refund:

  • Step 1: Forward your order confirmation email to returns@ela.style
  • Step 2: We’ll send you a prepaid shipping label via email using your address in your account
  • Step 3: Drop off the package at the carrier listed on the label
  • Step 4: You will receive the return confirmation via email once the return has been completed.
  • Step 5: The refund will be made via the same payment method that was used for your initial purchase.
  • If you do not see a credit to your account within 14 days, please follow the process below
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@ela.style.

Sale or coupon discounted items (if applicable)
Only regular priced items - not discounted directly or through a coupon - may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@ela.style and send your item to: Addictive, 302 Washington St #150-3617, San Diego CA 92103, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Addictive, 302 Washington St #150-3617, San Diego CA 92103, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.